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Warranty Info

Aegend promise our quality by offering Aegend products with different time warranty. For specific product please refer to the list below.
Aegend Swim Cap: 6-Month Warranty
Other Aegend Product: 12-Month Warranty
*PLEASE NOTE THAT WE ONLY SELL AEGEND PRODUCTS AS SELLER "AEGEND OFFICIAL" ON AMAZON US/JP AND "AEGEND DIRECT" ON AMAZON UK/DE. WE NEVER AUTHORIZE ANY OTHER SELLER. IF YOU BUY FROM OTHER UNAUTHORIZED SELLER, THIS WARRANTY POLICY WON'T BE EFFECTIVE FOR YOUR PRODUCT.*
 
1. What isn't covered by the warranty?
● Purchases from unauthorized resellers
● Improperly operated products
● Lost or stolen products
● Purchases made over 6 or 12 months ago (refer to the different product warranty time)
● Non quality-related issues (after 30 days of purchase)
● Free products
 
2. How to count the warranty time?
It begins the day you place your order. If you get a replacement product from us, the warranty still starts from the date you purchase the original item but not the date you get the replacement.
 
3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific tips & FAQs for your product and attempt all troubleshooting suggestions. If you believe the item is defective and under warranty, please fill up the contact form of this site, or contact us at support@aegend.com. Please remember to include your Amazon Order# in your message.